Acceptable Use Policy

This Acceptable Use Policy is part of the Terms of Service. It applies to everyone who uses Critical Bridge by Sovergence. You may not use the Services, or help anyone else use them, to do any of the following.

1. Illegal or harmful activity

• Break any law or regulation, including procurement, anti-bribery, export control, sanctions, privacy and consumer protection laws.
• Submit false, fraudulent or misleading bids, certifications, attestations or signatures, or sign on behalf of someone without authority.
• Infringe or misappropriate anyone's intellectual property, trade secrets or privacy.
• Harass, threaten, defame or discriminate against anyone.

2. Security and integrity

• Access accounts, data or systems you are not authorized to use, including another tenant's data or a tier above or below yours.
• Probe, scan or test the vulnerability of the Services, or get around authentication, access controls, rate limits or usage limits, without our written permission.
• Upload malware or anything designed to disrupt, damage or gain unauthorized access.
• Interfere with or overload the Services or other users' use of them.
• Share login credentials, or let anyone other than an Authorized User use your account.

3. Data you may not submit

Do not submit the following unless we have agreed in writing that your plan supports it:

• Payment card numbers or bank account credentials.
• Protected health information under HIPAA.
• Criminal justice information under the FBI CJIS Security Policy.
• Classified information or controlled unclassified information that requires a government-authorized environment.
• Government identification numbers, such as Social Security numbers, except where a solicitation form legally requires them and you have the right to provide them.

4. Misuse of the platform and AI

• Copy, resell, sublicense or offer the Services to others except as allowed for Master Resellers and Partners in their agreements.
• Reverse engineer, decompile or extract source code, models, prompts or templates, except where the law expressly allows it.
• Scrape the Services or use bots, except through features we provide.
• Use the Services or AI Output to build a competing product.
• Use AI Output as submitted work without human review, or present AI Output as reviewed when it was not.
• Try to make AI features produce unlawful, harmful or deceptive content, or try to bypass their safeguards.

5. Vendor catalogs and pricing

• Use a Vendor's catalog, pricing or partner information beyond the access that Vendor granted.
• Share Vendor pricing outside the customer engagement it was provided for.

6. Enforcement

We may investigate suspected violations, remove content, and suspend or terminate access, as described in the Terms of Service. Where the law requires, we may report violations to the appropriate authorities. Report abuse or security concerns to sales@sovergence.com.